Privacy and Data Protection Policy
Effective Date: 29.03.2025
Last Updated: 29.03.2025
1. Introduction
Welcome to Villa LunaSole Samui. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website https://samui.villalunasole.com or book a stay at our hotel.
By using our website or making a reservation, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
2. Information We Collect
We collect and process different types of data, including:
a. Personal Data
- Full name
- Email address
- Phone number
- Billing and payment information
- Address
- Identification documents (if required by law)
- Special requests or preferences (e.g., dietary restrictions, accessibility needs)
b. Non-Personal Data
- IP address
- Browser type and version
- Device information
- Website usage data (via cookies and analytics)
- Booking history and preferences
3. How We Use Your Data
We use the collected data for the following purposes:
- To process hotel reservations and payments
- To provide and personalize hotel services
- To improve website functionality and user experience
- To send booking confirmations and updates
- To communicate promotions, offers, and hotel-related news (only with user consent)
- To comply with legal and regulatory requirements
4. Data Sharing and Third Parties
We do not sell or trade your personal data. However, we may share your information with third-party service providers to facilitate our services, such as:
- Payment processors (Stripe)
- Booking platforms and travel agencies
- Customer service platforms
- Local authorities if required by law (e.g., guest registration for security purposes)
We ensure that these third parties comply with strict data protection standards.
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy. Users can request the deletion of their data at any time by contacting us. Some data may be retained as required by law (e.g., tax and regulatory compliance).
6. Your Rights (GDPR & CCPA Compliance)
Depending on your location, you may have the following rights:
- Access & Correction: Request a copy of your data and correct any inaccuracies.
- Deletion: Request the deletion of your personal data (subject to legal requirements).
- Opt-Out: Unsubscribe from marketing emails.
- Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise these rights, contact us at [Your Contact Email].
7. Cookies & Tracking Technologies
We respect your privacy and do not use cookies, tracking technologies, or any form of online data tracking on our website. Your visit to our site is completely anonymous, and we do not collect any data through automated tracking methods.
8. Security Measures
We implement appropriate security measures to protect your data. However, no method of transmission over the Internet is 100% secure. If you suspect a security breach, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. We will notify users of significant changes via email or website notice.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: samui@villalunasole.com
Address: No. 105/146 Moo 1, Bophut, Koh Samui, Surat Thani, Thailand, 84320
This Privacy Policy is in compliance with applicable data protection laws, including GDPR and CCPA.
Villa LunaSole Samui
https://samui.villalunasole.com